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Customer Support Services

We are a team available, fast and dedicated to your doubts and questions throughout the purchase process. We value meeting your expectations, without ever defrauding the trust you place in us! We will answer your questions as soon as possible, our customers deserve a personalized and attentive service and that is our purpose.

FAQs

No, however, registration gives you unique advantages! If you prefer, you can choose to make the purchase as a guest.
Registration is very simple and all you need to do is fill in our membership form once, and in future purchases your data will be pre-filled automatically. By being registered on our website and subscribing to our newsletter, you can be promptly informed about campaigns and special or exclusive offers.
In your personal area you can: update personal data, review authorizations, check the status of your orders and check the balance or discount vouchers available and the history of orders and purchases made.

On our website you can purchase products ranging from large and small appliances to decoration, beauty and health products.
You can order your products online by filling out the form available for this purpose. Your order will be processed by a professional from Guerreiro & Félix, who, if necessary, will contact you for any clarification and/or to plan the delivery.
If you don't find what you need, please contact us via the online chat or contact details available on our website.

We comply with a strict privacy policy, and your data will under no circumstances be provided to third parties without your knowledge and consent. We remind you that you can review your authorizations through your personal area.

When you complete your order, you will receive an automatic reply, stating that your order has been processed.

We work with several partners to provide several convenient, safe and reliable payment methods. Options are available for payment by credit or debit card (Visa and MasterCard), MBWay, ATM reference and bank transfer.

In the checkout process, the various shipping methods available for your order will be presented, as well as the associated cost.

Continent Wood Island Porto Santo and Azores
Articles of reduced size and weight, eg. toasters, inkwells, etc. €2.90 €8.90 €8.90
Items of moderate/heavy size and weight, eg. vacuum cleaners, microwaves, etc. €5.90 €17.90 €17.90

You can always collect your order at Guerreiro & Félix at no additional cost and you will be informed when it is ready for collection.

Average preparation time 24 hours.

We ship orders nationwide and to European Union countries. If in doubt, please contact our customer support.

Yes, contact our customer support, by email, phone or through our chat, mentioning the product you want, so that we can assess availability.
We will respond promptly with more information.

If your order is still in logistical processing, it is possible to change or cancel it. You should contact our customer service as soon as possible with your request. Please note that if your order is already being shipped, it is not possible to make changes/cancellations.

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