With the entry into force of the new General Data Protection Regulation, on May 25, 2018, companies became more responsible in the treatment of the personal data of their customers and users of their websites, Apps and other digital platforms on which they are located. gifts.

In this sense, Guerreiro & Félix undertakes to respect the confidentiality and rights of its users regarding information on the collection and processing of personal data. Guerreiro & Félix guarantees that the processing of its users' personal data is carried out in accordance with Portuguese law and its principles of legality, transparency and integrity. As the data controller, Guerreiro & Félix undertakes to collect only the strictly necessary data, not exceeding the original purpose for which it was collected and to keep this data only for the period necessary to provide the service. In this sense, this operation includes sharing name, address, phone number (if applicable) and telephone information with our employees so that they can complete the shipment of the order. All Guerreiro & Félix employees are under an obligation of confidentiality regarding the data to which they have access within the scope of their duties, being informed of the relevance of complying with the legal duty of secrecy and of the responsibility for fulfilling this obligation.

PROCESSING OF PERSONAL DATA

1. What are personal data and what categories of data do we process at Guerreiro & Félix ?

Personal data is any information, regardless of its nature and the medium on which it is presented, capable of identifying a person. Examples of categories of personal data processed by Guerreiro & Félix are:

a) Identification and contact data - name, identification document number, tax identification number (NIF), age, date of birth, telephone contact, email, address, payment details, electronic identifiers (digital login credentials), etc;

b) Relationship with Guerreiro & Félix - History of products and services that you have researched, purchased or subscribed to;

c) Profile - Likes, interests and preferences, in your relationship with Guerreiro & Félix.

2. Who is responsible for processing your personal data?

The entity responsible for processing your personal data is Guerreiro & Félix, Lda.

3. In which situations do we process your personal data?

At Guerreiro & Félix, we process your personal data with your consent, when you make a purchase, when you hire a service or when you use our website. This treatment can be done orally, in writing or through our website.

4. For what purposes do we process your personal data?

Guerreiro & Félix guarantees that your personal data is processed only for the purposes communicated to you within the scope of specific programs or services. By way of example, Guerreiro & Félix processes the data for the purposes indicated below:

a) Guerreiro & Félix Customer Program - Guerreiro & Félix processes identification data, purchase history of articles or services, customer profile and campaign communication.

b) Direct Marketing - Communication of news, opportunities or campaigns to most customers.

c) Home deliveries - Guerreiro & Félix processes customer identification data, contact details and address.

d) Compliance with tax obligations - Guerreiro & Félix maintains transaction data for the period required by law.

5. On what basis do we process your personal data?

These are the circumstances that allow us to process your personal data:

a) Your express consent - either in writing or orally, for example, for direct marketing purposes, for you to receive emails or SMS messages from Guerreiro & Félix;

b) The execution of a contract - which you have entered into with Guerreiro & Félix, such as, for example, a contract for the purchase and sale of products or services purchased from Guerreiro & Félix;

c) The fulfillment of a legal obligation;

d) Guerreiro & Félix's legitimate interest - for example, for the purpose of improving the quality of the service provided.

Guerreiro & Félix undertakes to process your personal data in order to guarantee the confidentiality, security and protection of such data against unauthorized or illicit treatment and against its loss, destruction or damage.

6. How long do we keep your personal data?

Guerreiro & Félix retains your personal data only for the period of time strictly necessary to carry out the purpose for which it was collected or, as the case may be, until you exercise your right of opposition or right of erasure. After this conservation period, Guerreiro & Félix deletes your personal data.

7. To whom do we transmit your personal data?

Whenever necessary, Guerreiro & Félix may transmit your personal data to third parties - partner companies of Guerreiro & Félix, for example, freight transport companies - only and exclusively for the purpose of performing a service you have contracted, such as the delivery of a product. at home. Your personal data may also be communicated, in compliance with the law, to State entities, such as the Tax Authority.

Electronic payment services, via paypal, credit or debit cards, MB reference or MBWay;

Processing of purchased products;

Select, pack and ship items;

Resolve issues or questions regarding the sale of products;

Process payments for the purchase of items;

Process item returns.

8. What are your personal data protection rights and how can you exercise them?

a) Right of access to information - You can obtain confirmation of what your personal data is processed by Guerreiro & Félix, as well as the respective information about the purposes of the treatment or the periods of conservation of such data;

b) Right of rectification - You can request the alteration of your personal data that are incorrect or incomplete;

c) Right to erase - You can request the erasure of your personal data, provided that there are no legal requirements for its conservation;

d) Right to portability - You can receive the personal data you have provided to us in a structured form in a machine-readable digital format;

e) Right of opposition - You can oppose or withdraw the consent you previously gave to the processing of your personal data;

f) Right to limitation of treatment - You can request the limitation of the treatment of your personal data, in the form of suspension of treatment; Limitation of the scope of processing to certain categories of data or processing purposes;

g) Right not to be subject to automated individual decisions - You can ask not to be subject to any decision made solely on the basis of automatic processing. These decisions are related to the definition of consumer profiles by Guerreiro & Félix, based on your tastes, interests and preferences, research and purchase history, etc., namely to provide a quality service and adapt marketing communications. .

DISCLOSURE OF PERSONAL DATA

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by Guerreiro & Félix. Any disclosure will be made without transposing the purpose for which your personal data were collected and processed. Additionally, your personal data may be disclosed to third parties to satisfy applicable laws, respond to judicial and governmental inquiries, comply with valid legal processes and protect the rights or property of Guerreiro & Félix.

Above all, your personal data will not be disclosed to third parties without being informed or without your consent, when this is required by law, except in the cases provided for in this document.

RIGHT TO FORGET

You may, at any time, delete your customer account, losing, however, access to it. The Guerreiro & Félix team undertakes not to make any communications from that moment onwards. However, the data strictly necessary for the fulfillment of obligations before the Tax Authority will be stored for the legally defined period.

USE OF COOKIES

Guerreiro & Félix uses automatic data collection systems such as cookies. A cookie is a device transmitted to the hard disk of an Internet user that allows to collect, especially and if available, the IP address, the operating system, the web browser (browser) and the system administration. It is statistical information about how the user navigates our website and only Guerreiro & Félix has access to this information collected by cookies, collectively and anonymously, for the optimization of this website and for the needs and preferences of the user, as well as for the preparation of custom web pages. In this way, they help to improve our website and serve you better. You can configure your browser to block or delete cookies, however we cannot guarantee that you will have access to all the features and services offered through this website. Cookies will be used for functions such as browsing the catalog and purchasing products online.

LEGISLATION

The processing of personal data by Guerreiro & Félix will be carried out in accordance with Portuguese Law in force, as well as all contracts for the purchase and sale of products through this website.

NOTICES, MODIFICATIONS AND CANCELLATION OF SERVICES

Guerreiro & Félix may change or update all or parts of this Privacy Policy at any time, even if not required by applicable laws and regulations. All changes and updates are effective upon posting to this location on the website.

INFORMATION RELATING TO THE PROCESSING OF PERSONAL DATA

1. What is the Guerreiro & Félix online account?

The creation of an online account aims at the possibility of entering into distance purchase and sale contracts and also consulting the purchase history.

2. Who is responsible for processing the customer's personal data?

The person responsible for the treatment is Guerreiro & Félix, Lda, headquartered at Rua Doutor Pereira Júnior 53, Vila do Conde legal person n° 516185829.

3. What data is processed by Guerreiro & Félix, Lda?

Guerreiro & Félix, Lda, processes the following personal data: name, e-mail, taxpayer number and addresses, telephone, date of birth and IBAN.

4. Why does Guerreiro & Félix need the customer's personal data?

The personal data referred to above are processed for the purposes of authentication, issuance of the invoice and processing of the home delivery process. The IBAN is required for handling returns.
Personal data will also be used to identify potential consumption preferences, including the definition of profiles, based on the history of distance purchases and consumption associated with the Guerreiro & Félix, Lda. The forecast of consumption preferences and identification of profiles aims at the elaboration of customized marketing actions, the optimization of the range of products available online, as well as the advance communication of campaigns that are expected to be in the customer's interest, which can be attributed and communicated in automatically. Guerreiro & Félix, Lda, requests the consent of the Customer to proceed with this treatment. At any time, the customer may revoke their consent. Whenever you want to exercise any or some of your rights related to the protection of your personal data, just communicate this intention to us by email to [email protected] .After we receive your request, and so that we can process it correctly, we will contact you, so we ask you to provide us with your contact details. We will respond to your request as soon as possible, unless we are unable to do so for legal reasons. You can always consult our Privacy Policy, in which we list and explain in detail each of your rights.

5. To whom does Guerreiro & Félix, Lda transmit your personal data?

Guerreiro & Félix only transmits your personal data to the Tax Authority, to companies contracted for home delivery of items, technical assistance, or financial entities.
The customer's contacts may be transmitted to digital marketing partners, with a view to promoting Guerreiro & Félix, Lda's marketing actions.
In the case of purchases from partners, in which Guerreiro & Félix, Lda is an intermediary, your personal data is transmitted to the companies that sell the items purchased by the customer.

6. How does Guerreiro & Félix, Lda communicate campaigns, offers, or benefits to the customer?

Campaigns, offers, or benefits are communicated through phone calls, SMS, email, or other actions through digital platforms, and the customer is informed of how he can stop receiving them.
Campaigns, offers, or benefits may still be visible in the online store, through https://guerreirofelix.pt

7. What is the retention period for the customer's personal data?

Guerreiro & Félix will delete the customer's personal data after a period of 10 years, which is the period for keeping the documents for tax purposes, as well as the reasonable period of useful life of the equipment. The data will also be deleted within one month after the customer expresses the intention to cancel it. In this case, Guerreiro & Félix will only keep transaction data for tax purposes.

8. What are the customer's rights and how can he exercise them?

As a rule, the customer has the following rights in terms of personal data protection: right of access, right of rectification, right of erasure, right of limitation of treatment, right of portability, right of opposition and right not to be subject to decisions automated.
The right to information, access and rectification can be exercised directly by the customer on the platform. In any case, to exercise any of these rights, you must contact Guerreiro & Félix at the following email address [email protected] .
Guerreiro & Félix will carefully analyze the requests, evaluating their legitimacy, relevance and responding in a timely manner.
If necessary, the customer may also file a complaint with the National Data Protection Commission (CNPD).

You can exercise these rights in writing, through the email [email protected] .